⇻⇻ About Us ⇺⇺
We are a small, Australian based, family-owned clothing brand committed to eco-conscious values.
Our garments are handmade from natural fabrics, using sustainable and ethical practices.
Our journey began nearly a decade ago, and throughout this time, we've continuously strived to enhance our quality standards while upholding our commitment to ethical practices for the benefit of humans, animals and our planet.
Why Choose us?
⇻⇻ Eco-Friendly & Sustainable ⇺⇺
Choosing natural fabrics supports a more sustainable and eco-friendly lifestyle. Cotton and hemp are renewable resources, grown with fewer chemicals and less water usage, reducing your environmental impact.
⇻⇻ Chemical-Free Dyes ⇺⇺
We use natural plant-based dyes,
free of harmful chemicals, ensuring your body doesn't absorb nasty substances
and promoting skin health.
⇻⇻ Ethical Practices ⇺⇺
We support ethical farming and
production practices, ensuring fair wages and safer conditions for everyone we work with
⇻⇻ Skin-Friendly Comfort ⇺⇺
We make our clothing from natural
fibres like cotton and hemp. These fabrics are breathable, comfortable, and gentle on your
skin, reducing the risk of irritation and allergies.
⇻⇻ Lower Carbon Footprint ⇺⇺
Our natural fiber clothing
has a lower carbon footprint compared to synthetic fabrics, helping you reduce
your personal environmental impact.
⇻⇻ Biodegradable ⇺⇺
When our clothes reach the end of
their life cycle, they naturally decompose, causing less harm to the environment compared to synthetic alternatives.
We also use biodegradable packaging.
⇻⇻ Durability ⇺⇺
Our natural fiber garments are known for their durability, providing longevity and reducing textile waste.
⇻⇻ Allergy & Odor Resistance ⇺⇺
Natural fibers often resist odors and allergens, keeping you fresh and comfortable.
⇻⇻ FAQ ⇺⇺
⇻⇻ Why are our products relatively expensive? ⇺⇺
Everything is handmade, we prioritize fair wages for
everyone involved in the production process, opt for natural fabrics and dyes
that come at a higher cost, use compostable packaging, and cover the shipping costs.
⇻⇻ Sizing ⇺⇺
We offer a range of clothing options, including some that
are "one size fits most" and others with specific sizing choices.
To determine the right fit for you, please refer to the measurements provided in
the product description section. If you have any questions or need assistance,
don't hesitate to ask for our advice. We're here to help!
⇻⇻ Washing & Drying ⇺⇺
Our garments are handmade and naturally dyed . . . So we highly recommend Hand washing to ensure longevity.
Place your garment in cold water for 30 minutes. Rinse the water gently out of the item.
Machine Wash is also ok, just choose the delicate or gentle mode setting, use cold water and no bleach.
Drying - Air dry in the shade (minimise exposure to direct sunlight)
⇻⇻ Shipping and Returns ⇺⇺
PROCESSING TIME
We typically ship your order within 12 hours, unless it is a weekend or public holiday. In such cases, we will ship your item as soon as the post office reopens, ensuring prompt delivery.
ESTIMATED DELIVERY TIMES
We are located in Australia. Our main delivery service is Australia Post. They are very reliable and efficient. You will receive a tracking number by email or phone. We also offer express shipping with Australia Post or DHL (Super Express).
North America: 5-12 business days (Express 3-10 days)
Europe: 5-12 business days (Express 5-9 days)
Australia: 3-7 business days (Express 2-5 days)
New Zealand, Oceania and Asia: 5-11 business days (Express 3-7 days)
Other regions: 6-14 business days (Express 4-9 days)
While we strive to meet these delivery estimates, we cannot guarantee them. The actual delivery time will depend on the delivery method you choose.
CUSTOMS AND IMPORT TAXES
Please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
PAYMENT OPTIONS
We accept, Shop Pay, Apple Pay, PayPal and all major credit cards (Visa, Mastercard, American Express).
RETURNS & EXCHANGES
We gladly accept returns, exchanges, and cancellations:
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation: Before the item has been dispatched
CONDITIONS OF RETURN
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
QUESTIONS ABOUT YOUR ORDER?
Please feel free to contact us at
hello@ajjaya.com
if you have any questions or concerns about your order. We're here to help :)